Course description
By the conclusion of the specified learning and development activities, delegates will be able to:Ø Accurately record the minutes of a meeting, previously recorded on video;Ø Appropriately use specific verbs in their present tenses in at least three sentences that they construct;Ø Choose the two sentences, from a set of pre-constructed ones, which contain gerunds, pointing these out correctly;Ø Classify the different parts of speech, using them effectively in sentence construction;Ø Construct at least three sentences, using a present perfect tense;Ø Construct at least two sentences that demonstrate the situations wherein a verb takes the place of a noun, thereby becoming a noun – in that context;Ø Construct at least two sentences with common nouns, accurately pointing them out;Ø Construct at least two sentences with proper nouns, identifying them accurately;Ø Construct at least two sentences, using collective nouns;Ø Construct at least two sentences, with exclamation, correctly pointing them out;Ø Construct at least two sentences, with noun clauses, accurately pointing them out;Ø Construct simple sentences that are grammatically correct;Ø Convincingly demonstrate their enhanced ability to produce instruments of meetings and personal documentation by providing at least one written examples of each of the following: Notice and Agenda; Minutes of Meetings; Letter of Job Application; Testimonial; Favourable Reference; Unfavourable Reference; Interview Invitation Letter; Offers of Appointment; Letter of Termination of Employment.Ø Correctly identify at least two conjunctions in given complex sentences;Ø Demonstrate advanced knowledge and skills in their application of the English grammar;Ø Demonstrate an effective presentation of business documents and business correspondence;Ø Demonstrate in a sentence or statement the proper use of will/would, shall/should, can/could, may/might and must; Ø Demonstrate the correct usage of punctuation or external marks as a writing mechanic;Ø Demonstrate their ability to accurately record the minutes of a meeting, which has been convened for training purpose, in this course;Ø Demonstrate their ability to read passages, with emphasis on pronunciation of vowels, syllables, and intonations;Ø Demonstrate their knowledge of the distinction between ‘countables’ and ‘uncountables’, by identifying at least two of each in pre-pared sentences;Ø Demonstrate their understanding of the different parts of speech, such as relative pronoun, reciprocal pronoun, personal pronoun; indefinite pronoun, demonstrative pronoun, reflexive pronoun, interrogative pronoun, by picking at least two of each from pre-prepared passages;Ø Distinguish between vowels and consonants, identifying at least two of each type of word, in the written sentences provided;Ø Display a good understanding in writing business reports and proposals;Ø Distinguish between adjectives and adverbs, using each correctly in at least two sentences;Ø Distinguish between common and proper nouns;Ø Effectively develop coordination of compound sentences by using clauses and conjunctions;Ø Effectually apply the writing strategies for a persuasive proposal;Ø Extract the Greek Root of at least two words, as used in given sentences, from a list of words such as: dysfunctional; dyslexic; hydration; dehydrate; microbe; microscope; monologue; monotonous; photograph; phosphorous;Ø Identify at least five adjectival clauses from pre-prepared passages;Ø Identify at least three singular nouns from reconstructed sentences;Ø Identify at least three verbs in their past-perfect tense, in pre-constructed sentences;Ø Identify at least two ‘nouns-in-a-position’ in pre-formulated sentences;Ø Identify at least two different types of pronouns, as are used in pre-constructed sentences;Ø Identify the importance and functions of business documents;Ø Identify the silent vowels in at least three specific words that they have been given;Ø Demonstrate their understanding of the different types of verbs such as Regular Verbs, Irregular Verbs, Transitive verbs, Intransitive Verbs, Auxiliary Verbs, by identifying at least one of each from pre-prepared passages and using them in at least two sentences that they construct;Ø Label or categorise forms of messages – neutral, positive, negative or persuasive.Ø Manage an active communication with would-be users and clients, whether face to face or telephone conversation;Ø Name at least four distinct parts of speech, providing an example of each;Ø Name at least two types of nouns;Ø Provide at least two examples of adjectives in pre-prepared sentences;Ø Reconstruct at least three simple sentences into complex sentences;Ø Reform at least three simple sentences into complex sentences;Ø Tell the Latin Root of at least two words, as used in given sentences, from a list of words such as: ambiguous; ambidextrous; fortitude; fortress; projection; rejection; material; maternity, indicating their meanings;Ø Transform at least four singular nouns, in predesigned sentences, into plural nouns;Ø Use at least four different parts of speech in sentences, specifying the different ones that have been used;Ø Utilise basic patterns, form, function and roles of simple and complex sentences;Ø Utilise the role of the E-mail in creating electronic rapport;Ø Distinguish between main clauses and subordinate clauses, by deconstructing at least two pre-designed sentences;Ø Use pre-constructed sentences and passages to demonstrate their knowledge of at least one occurrence of each of the following clauses: Types of clauses: Defining Clauses; Non-Defining Clauses; Noun Clauses; Adjectival Clauses; and Adverbial Clauses;Ø Take practical measures to illustrate their mastery of each of the following report elements, through the production process and outcome of a stipulated report, which incorporate the following aspects: Writing of the Business Reports: Report Starting Point; Periodic Reports; Progress Reports; Data Reports; Recommendation Reports. Effective Business Report Format; Determining the Purpose of the Report; Understanding of the Audience Needs; Brainstorming about the Topic; Researching the Topic; Arranging the Major Points; Writing the Rough Draft; Revising the Rough Draft; Reviewing the Appearance of Rough Draft; Preparing the Final Copy; Presenting the Report.Ø Initiate the construction of sentences that demonstrate their correct use of each of the following: Will/Would; Shall/Should; Can/Could; May/Might; Must;Ø Formulate at least two sentences that illustrate their correct use of reported speech;Ø Customise e-mail draft, as appropriate, for different situations;Ø Effectively undertake tutor-designed exercises, which demonstrate their understanding of, and capability for the following: Working with E-Mail; The Good, the Bad and the Ugly of E-Mail; The Weakest Link in E-Mails; Making Effective Use of E-mails; Improving Customer Care with E-Mail; Creating Electronic Rapport; E-Mail @ Work; Netiquette.Ø Draw out and illustrate within the contexts of video case studies and simulation exercises, respectively, behaviours that are conducive to effective customer and client care, with specific relation to the following: Effective Customer Service; Encourageable Customer Service Culture; Effective Customer Interaction; Managing Challenging Client Care Situations; Effective Face-to-Face Communication; Maintaining Productive Conversation; Positive Telephone Conversation; Award-winning Outgoing Calls; Receptivity to Incoming Calls.Ø Through self-initiated sentence construction illustrate their enhanced understanding of the correct usage of at least two occurrences of each of the following punctuation marks: Punctuation; The Period; The Question Mark; The Exclamation Point; The Comma. The Semicolon; The Colon; The Dash; The Hyphen; Quotation Marks; Parentheses; The Apostrophe.
