Our Masters course in Strategic Quality Management will help you make a significant contribution to implementing policies for achieving excellence. You will gain knowledge and understanding of a broad range of modern theory and techniques covering the operational, functional and strategic management of excellence. Critical thinking and self-directed study are important aspects of working at postgraduate level. The programme will provide you with the appropriate knowledge and understanding to enable you to make an effective contribution to the implementation of policies in order to achieve customer focus and continuous improvement. Such contributions will be developed in respect of the operational, functional and strategic management of quality. The course has been designed to give students the maximum flexibility either in one year as full time students or within two years as part time or distance learning students. Distance learning is through the use of comprehensive notes for each unit with individual support as required; contact methods include assignment feedback, email /phone and optional tutorials and workshops.
The course will be of interest to: -recent graduates who plan to make a career in quality mangement or want to improve their skills portfolio before entering general management -experienced managers/senior personnel who want to add quality to their existing skills -quality practioners who want to obtain academic qualifications The course aims to provide students with quality, organisational and people management skills and techniques to enable them to make significant contribution to an organisation's strategic visions for success. The course also meets the academic requirements for full membership of the Chartered Quality Institute (CQI)
MSc Strategic Quality Management
This is a well-established course that will give you a firm footing in strategic quality management and achieving excellence through customer focus and continuous improvement.
The course may be taken in either full-time, part-time or distance learning mode, leading to a Postgraduate Diploma after one and two years respectively. Following the taught aspects of the course, you will complete a 15,000-word dissertation to convert your diploma to the Masters degree. The dissertation requires at least six months of supervised study.
For distance learning students, the complete course consists of two stages spread over a period of 107 weeks, with two optional study workshops.
• Management systems: standards of ISO:9000, ISO:14001 and OHS&S 18001, quality design, planning and innovation, standards integration and quality awards.
• Total quality management and organisational behaviour: the concepts of TQM – customer focus, results orientation, partnership development, continuous improvement, corporate social responsibility, management by processes and facts, leadership, people involvement and development.
• Quantitative methods: probability, acceptance sampling, reliability, the design of experiments, the Taguchi methodology and SPC.
• Business systems: systems concepts, quality in software development, management and quality, knowledge management, kaizen and six sigma, soft systems methodology and financial management systems.
• Performance evaluation: auditing, benchmarking, self-assessment, failure mode and effects analysis, SERVQUAL and quality function deployment.
• Research methods: research philosophy and approaches, literature reviews, trustworthiness, sampling, questionnaires and interviews etc.
• Change management: organisational change, technical change, project management and business process re-engineering.
• Strategic quality management: the evolution of quality, competing through quality, customer value and value through the supply chain.
There is also an introductory/pre-course reading unit on Business environment and Operations management to help you put strategic quality into a business context