Course descriptionDuration: 10 daysObjectives: By the conclusion of the specified learning and development activities, delegates will be able to: Demonstrate a heightened understanding about the provisions of consumer protection laws and its application; Determine the role of the Competition Commission in Promoting Fairness for Consumers; Determine the role of Local Trading Standards in protecting consumer rights; Identify the role of the Office of Fair Trading (OFT) in protecting consumers, in relation to: Construction and Property; Consumer Credit; Financial and Professional Services; Pharmaceutical and Health; Retail and Wholesale; Transport. Specify the retailer’s liability under the Consumer Protection Laws; Know the liability of manufacturer under the Consumer Protection Laws; Explain in detail the principles of “Repair of Refund”; Know what are covered by the manufacturers’ warranty; Explain the concept of “Fit For Purpose: rule and determine its implications; Identify transactions which are not considered a ‘Sale’; Determine the Consumer Rights in Paying For Goods and Services; Discuss about the unfair contract terms; learn how the proper way of dealing with unfair terms in home improvement contracts; Ascertain the unfair terms in Holiday Caravan Agreements; Learn how the unfair terms in Consumer Contracts are interpreted; Become familiar with the provisions of Regulations 1999; Learn the correct interpretation of the law in relation to: Financial Penalties; Cancellation Clauses; Supplier's Right to Cancel Without Notice; Excessive Notice Periods for Consumer Cancellation; Binding Consumers to Hidden Terms; Supplier's Rights to Vary Terms Generally; Right to Change What Is Supplied; Price Variation Clauses; Supplier's Right of Final Decision; Entire Agreement and Formality Clauses; Binding Consumers Where the Supplier Defaults; Supplier's Right to Assign Without Consent; Restricting the Consumer's Remedies. Analyse of other terms considered potentially unfair; Determine how the consumer’s rights are protected under the Unfair Trading Regulations 2008; Know the purpose of Payment Protection Insurance Market Investigation Order 2011; Gain information about Consumer Credit Directive (CCD) 2010/ 2011; Distinguish selling at a distance from the distance selling; Evaluate the provisions of Estate Agents Act 1979; Describe the OFT’s Consumer Codes Approval Scheme; Enumerate the Core Criteria for Consumer Codes of Practice.