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UK Consumer Protection Law Postgraduate Course

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  • Course description
    Duration: 10 daysObjectives: By the conclusion of the specified learning and development activities, delegates will be able to:  Demonstrate a heightened understanding about the provisions of consumer protection laws and its application;  Determine the role of the Competition Commission in Promoting Fairness for Consumers;  Determine the role of Local Trading Standards in protecting consumer rights;  Identify the role of the Office of Fair Trading (OFT) in protecting consumers, in relation to:  Construction and Property;  Consumer Credit;  Financial and Professional Services;  Pharmaceutical and Health;  Retail and Wholesale;  Transport.  Specify the retailer’s liability under the Consumer Protection Laws;  Know the liability of manufacturer under the Consumer Protection Laws;  Explain in detail the principles of “Repair of Refund”;  Know what are covered by the manufacturers’ warranty;  Explain the concept of “Fit For Purpose: rule and determine its implications;  Identify transactions which are not considered a ‘Sale’;  Determine the Consumer Rights in Paying For Goods and Services;  Discuss about the unfair contract terms;  learn how the proper way of  dealing with unfair terms in home improvement contracts;  Ascertain the unfair terms in Holiday Caravan Agreements;  Learn how the unfair terms in Consumer Contracts are interpreted;  Become familiar with the provisions of Regulations 1999;  Learn the correct interpretation of  the law in relation to:   Financial Penalties;  Cancellation Clauses;  Supplier's Right to Cancel Without Notice;  Excessive Notice Periods for Consumer Cancellation;  Binding Consumers to Hidden Terms;  Supplier's Rights to Vary Terms Generally;  Right to Change What Is Supplied;  Price Variation Clauses;  Supplier's Right of Final Decision;  Entire Agreement and Formality Clauses;  Binding Consumers Where the Supplier Defaults;  Supplier's Right to Assign Without Consent;  Restricting the Consumer's Remedies.  Analyse of other terms considered potentially unfair;  Determine how the consumer’s rights are protected under the  Unfair Trading Regulations 2008;  Know the purpose of Payment Protection Insurance Market Investigation Order 2011;  Gain information about Consumer Credit Directive (CCD) 2010/ 2011;  Distinguish selling at a distance from the distance selling;  Evaluate the provisions of Estate Agents Act 1979;  Describe the OFT’s Consumer Codes Approval Scheme;  Enumerate the Core Criteria for Consumer Codes of Practice.

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