This programme is designed for people who wish to improve their skill in selecting appropriate communication methods, and in delivering their message effectively.
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by post and email.
You will receive full tutor support by e-mail and post for a full year from the day you receive the course. To complete this course it will take in the region of 90 study hours which can be spread over a 12 month period to suit the student.
As you work through this course you are required to complete a series of tutor marked assignments, which you can then send to your tutor for marking. There is no word count for these assignments, however you do have to prove to your tutor that you have fully understood the question asked.
Awarding Body Information
NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland
Module 1: The Essentials of Communication
· The Importance of Good Communication
· Modes of Communication
· The Key Elements of Communication
· The Whole Message
· What Does the Recipient Expect?
Module 2: Sending Informal Messages
· Memoranda ('Memos')
· Electronic Mail (Email)
· Text Messages
· Facsimiles or 'Faxes'
Module 3: Sending Formal Messages
· Letters – The First Impression
· Letters – Greetings and Sign-Off
· The Details
· Letters – Writing Clearly
· Letters – Writing Accurately
· Formal Emails
· Reports and Proposals
Module 4: Two-Way Communication
- Reviewing Formal Letters and Reports
· The Telephone
· Using the Answer Phone
· Using the Mobile Phone
· Face-to-Face Meetings
Module 5: Presentations
· Presentation Skills
· First Impressions,
· Explaining Your Points Clearly Humour
· Inviting Discussion
· Ending the Presentation
Module 6: Advertising
· Press Releases
· Newspaper Advertisements
· Direct Mail