Course description
MCITP Vista Consumer Support Technician (70-620, 70-622)
MCITP Vista Consumer Support Technician (70-620, 70-622)
Course Description
The MCTS Credential helps professionals target specific technologies and distinguish themselves by demonstrating in-depth knowledge and expertise in their specialized technologies. IT professionals holding the MCTS, A Microsoft Certified Technology Specialist: Windows Vista – Configuration Certification demonstrate the knowledge and skills necessary to troubleshoot network connectivity and application issues on Windows Vista. The successful candidate will have at least one year of IT experience resolving network connectivity issues and working with desktop operating systems, security, and applications.
This course is primarily intended for people with one year of experience in the IT field. They typically provide phone support at the Tier 1 or Tier 2 level in a wide range of environments, including retail stores and the upper medium-sized organization or enterprise environment. Candidates for this course should have experience resolving issues concerning network connectivity, desktop operating systems, security, and applications, including addressing logon problems, performing password resets, and resolving most issues with desktop applications
Learning Method
CD Rom
Learning/Exam Module
MOC 5115: Installing and Configuring the Windows Vista System
Module 1: Installing Windows Vista
Introduction to Windows Vista
Performing a Clean Installation of Windows Vista
Installing and Configuring Windows Vista Device Drivers
Module 2: Upgrading and Migrating to Windows Vista Ultimate Edition
Upgrading and Migrating to Windows Vista from a Previous Version of Windows
Upgrading Between Windows Vista Editions
Module 3: Configuring Post-Installation System Settings
Configuring the Windows Aero Experience
Configuring Accessibility Features
Configuring Parental Controls
Module 4: Sharing Files by Using Windows Vista
Sharing Data with Others
Managing Windows Vista Files
Module 5: Configuring Advanced Networking
Configuring Network Connectivity
Configuring Remote Access
Module 6: Configuring User Account Security
Configuring User Account Control
Troubleshooting User Account Control
Module 7: Configuring Network Security
Configuring Windows Defender in Windows Vista
Configuring Windows Firewall Settings
Module 8: Configuring Internet Explorer 7.0
Configuring Internet Explorer 7.0
Configuring Dynamic Security for Internet Explorer 7.0
MOC 5116: Configuring Windows Vista Mobile Computing and Applications
Module 1: Maintaining and Optimizing Windows Vista Systems
Maintaining Performance by Using Windows Vista Performance Tools
Optimizing Windows by Using Windows Vista Diagnostics Tools
Configuring Windows Update
Module 2: Configuring Windows Vista Media Applications
Configuring Windows Media Player for Windows Vista
Configuring Windows Media Center
Module 3: Configuring Windows Vista Productivity Applications
Configuring Windows Sidebar
Configuring Windows Mail
Configuring Windows Meeting Space
Configuring Windows Calendar
Configuring Windows Fax and Scan
Module 4: Configuring Mobile Computers
Configuring Mobile Computer Settings
Configuring Mobile Devices
Configuring Power Options
Module 5: Configuring Tablet PC Settings
Configuring Windows Vista Tablet PC Settings
Configuring Pen and Input Devices
Module 6: Networking Mobile Computers
Networking Without Wires
Connecting to a Wireless Network
Working with Offline Files
Course Duration: 30-40 hours.
Tutor
Bill Ferguson, MCT, MCSE, MCP+I, CCSI, CCNA, A+, Network+, Server+ has been in the computer industry for over 15 years. Originally, in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company as an independent contractor in Birmingham, Alabama, teaching classes for most of the national training companies and some regional training companies as well as many corporations. In addition, Bill writes and produces technical training material for several companies. Bill keeps his skills sharp by being a technical reviewer for books and sample tests.
EXAM 70-622: PRO: SUPPORTING & TROUBLESHOOTING APPLICATIONS ON A VISTA CLIENT FOR ENTERPRISE SUPPORT TECHNICIANS
Course Description
If you are a Microsoft Certified IT Professional (MCITP), you not only thrive on the continuing challenges of the information technology (IT) field, but you also take the initiative to develop and hone your skills so that you stay a step ahead. When you become Microsoft certified, you will:
--Stand out with proof of your specific, real-world technology skills
--Be productive and help increase customer satisfaction, reduce network downtime, and push service to a higher level
--Achieve success with each Microsoft certification that you earn, which takes you further along the path to professional recognition
The Microsoft Certified IT Professional: Enterprise Support Technician validates the knowledge and skills required to deploy and support the Windows Vista operating system. Candidates for the MCITP: Enterprise Support Technician credential have expertise in deploying Windows Vista, managing security, and troubleshooting network issues, with three years of experience as a tier 2 or lead desktop support technician.
Skills required for the MCITP: Enterprise Support Technician certification include the ability to:
--Manage workflow.
--Install and configure desktop operating systems and applications.
--Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity.
--Install and configure hardware devices and drivers (including mobile and personal devices).
--Troubleshoot hardware devices and drivers (including mobile and personal devices).
--Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator).
--Install and test department-specific and line-of-business (LOB) applications on end-user computers.
--Change desktop configurations as needed.
--Re-image desktops as needed.
Prerequisites
You should meet the following requirements before taking this course:
Exam 70-620 MCTS: TS: Microsoft Vista, Configuring
Learning Modules
MOC 5118: Maintaining and Troubleshooting Windows Vista Computers
Module 1: A Troubleshooting Methodology
Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas
Module 2: Troubleshooting Operating Systems
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with Windows RE
Troubleshooting Operating System Services
Module 3: Troubleshooting Hardware
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Printing in Windows Vista
Troubleshooting Microsoft BitLocker Protected Computers
Module 4: Troubleshooting Networks
Determining Network Settings
Troubleshooting Network Connections
Module 5: Troubleshooting Security Issues
Overview of User Account Control
Troubleshooting User Account Control
Implementing Windows Firewall
Implementing Windows Defender
Module 6: Troubleshooting Applications
Windows Application Troubleshooting
Web Application Troubleshooting
Module 7: Maintaining and Optimizing Windows Vista
Maintaining Windows Vista
Optimizing Windows Vista Performance
Monitoring Windows Vista
MOC 5119: Supporting the Windows Vista Operating System and Applications
Module 1: Windows Vista Desktop Deployment Infrastructure
Windows Vista Desktop Deployment Infrastructure
The Components of BDD 2007
Identifying the Support Scenarios
Module 2: Preparing to Apply Desktop Images
Preparing the Target Computer
Backing up the User State
Module 3: Supporting Computers with Desktop Images
Obtaining the Desktop Image
Verifying the Desktop Image Application
Module 4: Installing Applications
Preparation Steps for Installing an Application Package
Application Package Deployment Methods
Module 5: Restoring and Validating User State
Restoring User State
Verifying User State
Module 6: Troubleshooting Desktop and Application Installations
Desktop Installation Troubleshooting
Application Installation Troubleshooting
Instructor
Our instructor is Nathan Hand. Nathan Hand is a Medically retired navy seal. He woke up from surgery in Feb 2000 and the Doctor told him to find a new line of work. Computers at that time were nothing more than playing games. The first server he built was a NT server. It was mainly used as a game server for a popular online game at the time. When he got out of the navy he got involved with doing IT and security very quickly as a result of his security clearance and his extensive job background. He Moved to Washington D.C., worked with companies like Ernst & Young Technologies and E-Partners and eventually started his own business.
From a certification perspective Nathan is a MCSE on NT4, 2000, 2003, Messaging, Security, CCSP, CCNP, CEH, CWNA & CWSP. One of his beliefs is in the value of certification. His main goal is not only to get you certified. He wants you to gain the tools and knowledge of the course he is teaching.
