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Course - MCITP Vista Consumer Support Technician (70-620, 70-622) - Distance

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  • Entry requirements
    You should meet the following requirements before taking this course: --Familiarity with computer hardware and devices --Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address. --Basic Microsoft Windows and Active Directory knowledge --Experience with mapping network file shares --Experience with running commands from a command window, such as the DOS command prompt --Experience with reviewing BIOS settings --In addition, it is recommended, but not required, that students have completed the course First Look: Windows Vista for IT Professionals
  • Course description
    MCITP Vista Consumer Support Technician (70-620, 70-622)

    MCITP Vista Consumer Support Technician (70-620, 70-622)

    Course Description

    The MCTS Credential helps professionals target specific technologies and distinguish themselves by demonstrating in-depth knowledge and expertise in their specialized technologies. IT professionals holding the MCTS, A Microsoft Certified Technology Specialist: Windows Vista – Configuration Certification demonstrate the knowledge and skills necessary to troubleshoot network connectivity and application issues on Windows Vista. The successful candidate will have at least one year of IT experience resolving network connectivity issues and working with desktop operating systems, security, and applications.

    This course is primarily intended for people with one year of experience in the IT field. They typically provide phone support at the Tier 1 or Tier 2 level in a wide range of environments, including retail stores and the upper medium-sized organization or enterprise environment. Candidates for this course should have experience resolving issues concerning network connectivity, desktop operating systems, security, and applications, including addressing logon problems, performing password resets, and resolving most issues with desktop applications

    Learning Method

    CD Rom

    Learning/Exam Module

    MOC 5115: Installing and Configuring the Windows Vista System

    Module 1: Installing Windows Vista
    Introduction to Windows Vista
    Performing a Clean Installation of Windows Vista
    Installing and Configuring Windows Vista Device Drivers

    Module 2: Upgrading and Migrating to Windows Vista Ultimate Edition
    Upgrading and Migrating to Windows Vista from a Previous Version of Windows
    Upgrading Between Windows Vista Editions
    Module 3: Configuring Post-Installation System Settings
    Configuring the Windows Aero Experience
    Configuring Accessibility Features
    Configuring Parental Controls

    Module 4: Sharing Files by Using Windows Vista
    Sharing Data with Others
    Managing Windows Vista Files

    Module 5: Configuring Advanced Networking
    Configuring Network Connectivity
    Configuring Remote Access

    Module 6: Configuring User Account Security
    Configuring User Account Control
    Troubleshooting User Account Control

    Module 7: Configuring Network Security
    Configuring Windows Defender in Windows Vista
    Configuring Windows Firewall Settings

    Module 8: Configuring Internet Explorer 7.0
    Configuring Internet Explorer 7.0
    Configuring Dynamic Security for Internet Explorer 7.0

    MOC 5116: Configuring Windows Vista Mobile Computing and Applications

    Module 1: Maintaining and Optimizing Windows Vista Systems
    Maintaining Performance by Using Windows Vista Performance Tools
    Optimizing Windows by Using Windows Vista Diagnostics Tools
    Configuring Windows Update

    Module 2: Configuring Windows Vista Media Applications
    Configuring Windows Media Player for Windows Vista
    Configuring Windows Media Center

    Module 3: Configuring Windows Vista Productivity Applications
    Configuring Windows Sidebar
    Configuring Windows Mail
    Configuring Windows Meeting Space
    Configuring Windows Calendar
    Configuring Windows Fax and Scan

    Module 4: Configuring Mobile Computers
    Configuring Mobile Computer Settings
    Configuring Mobile Devices
    Configuring Power Options

    Module 5: Configuring Tablet PC Settings
    Configuring Windows Vista Tablet PC Settings
    Configuring Pen and Input Devices

    Module 6: Networking Mobile Computers
    Networking Without Wires
    Connecting to a Wireless Network
    Working with Offline Files

    Course Duration: 30-40 hours.


    Bill Ferguson, MCT, MCSE, MCP+I, CCSI, CCNA, A+, Network+, Server+ has been in the computer industry for over 15 years. Originally, in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company as an independent contractor in Birmingham, Alabama, teaching classes for most of the national training companies and some regional training companies as well as many corporations. In addition, Bill writes and produces technical training material for several companies. Bill keeps his skills sharp by being a technical reviewer for books and sample tests.


    Course Description

    If you are a Microsoft Certified IT Professional (MCITP), you not only thrive on the continuing challenges of the information technology (IT) field, but you also take the initiative to develop and hone your skills so that you stay a step ahead. When you become Microsoft certified, you will:

    --Stand out with proof of your specific, real-world technology skills
    --Be productive and help increase customer satisfaction, reduce network downtime, and push service to a higher level
    --Achieve success with each Microsoft certification that you earn, which takes you further along the path to professional recognition

    The Microsoft Certified IT Professional: Enterprise Support Technician validates the knowledge and skills required to deploy and support the Windows Vista operating system. Candidates for the MCITP: Enterprise Support Technician credential have expertise in deploying Windows Vista, managing security, and troubleshooting network issues, with three years of experience as a tier 2 or lead desktop support technician.

    Skills required for the MCITP: Enterprise Support Technician certification include the ability to:

    --Manage workflow.
    --Install and configure desktop operating systems and applications.
    --Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity.
    --Install and configure hardware devices and drivers (including mobile and personal devices).
    --Troubleshoot hardware devices and drivers (including mobile and personal devices).
    --Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator).
    --Install and test department-specific and line-of-business (LOB) applications on end-user computers.
    --Change desktop configurations as needed.
    --Re-image desktops as needed.


    You should meet the following requirements before taking this course:

    Exam 70-620 MCTS: TS: Microsoft Vista, Configuring

    Learning Modules

    MOC 5118: Maintaining and Troubleshooting Windows Vista Computers

    Module 1: A Troubleshooting Methodology
    Overview of a Troubleshooting Methodology
    Overview of Troubleshooting Stages
    Troubleshooting Component Areas

    Module 2: Troubleshooting Operating Systems
    Overview of the Windows Vista Startup Process
    Troubleshooting the Windows Vista Startup Process with Windows RE
    Troubleshooting Operating System Services

    Module 3: Troubleshooting Hardware
    Overview of Troubleshooting Hardware
    Dealing with Physical Failures
    Dealing with Device Driver Failures
    Troubleshooting Printing in Windows Vista
    Troubleshooting Microsoft BitLocker Protected Computers

    Module 4: Troubleshooting Networks
    Determining Network Settings
    Troubleshooting Network Connections

    Module 5: Troubleshooting Security Issues
    Overview of User Account Control
    Troubleshooting User Account Control
    Implementing Windows Firewall
    Implementing Windows Defender

    Module 6: Troubleshooting Applications
    Windows Application Troubleshooting
    Web Application Troubleshooting

    Module 7: Maintaining and Optimizing Windows Vista
    Maintaining Windows Vista
    Optimizing Windows Vista Performance
    Monitoring Windows Vista

    MOC 5119: Supporting the Windows Vista Operating System and Applications

    Module 1: Windows Vista Desktop Deployment Infrastructure
    Windows Vista Desktop Deployment Infrastructure
    The Components of BDD 2007
    Identifying the Support Scenarios

    Module 2: Preparing to Apply Desktop Images
    Preparing the Target Computer
    Backing up the User State

    Module 3: Supporting Computers with Desktop Images
    Obtaining the Desktop Image
    Verifying the Desktop Image Application

    Module 4: Installing Applications
    Preparation Steps for Installing an Application Package
    Application Package Deployment Methods

    Module 5: Restoring and Validating User State
    Restoring User State
    Verifying User State

    Module 6: Troubleshooting Desktop and Application Installations
    Desktop Installation Troubleshooting
    Application Installation Troubleshooting


    Our instructor is Nathan Hand. Nathan Hand is a Medically retired navy seal. He woke up from surgery in Feb 2000 and the Doctor told him to find a new line of work. Computers at that time were nothing more than playing games. The first server he built was a NT server. It was mainly used as a game server for a popular online game at the time. When he got out of the navy he got involved with doing IT and security very quickly as a result of his security clearance and his extensive job background. He Moved to Washington D.C., worked with companies like Ernst & Young Technologies and E-Partners and eventually started his own business.

    From a certification perspective Nathan is a MCSE on NT4, 2000, 2003, Messaging, Security, CCSP, CCNP, CEH, CWNA & CWSP. One of his beliefs is in the value of certification. His main goal is not only to get you certified. He wants you to gain the tools and knowledge of the course he is teaching.

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