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Debt Management and Credit Control course - Distance

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Comments about Debt Management and Credit Control course - Online

  • Objectives
    The objectives of the course are to:

    * Describe methods of controlling credit
    * Investigate methods of credit checking
    * Examine the use of the courts and debt management agencies in recovering debt
    * Describe how to collect debt by letter and telephone
  • Entry requirements
    This programme is designed for people who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.
  • Academic Title
    At the end of this course successful learners will receive a Level 3 NCFE Award certificate of achievement. That means that it is independently accredited at a level of learning equivalent to level 3 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland"
  • Course description

    Pack/Course Contents
    • Studyguide
    • Comprehensive study notes for each element of the course
    • Self-assessment activities
    • Assignments
    • Tutor support
    • Assignment marking & feedback
    • Accreditation


    The course is divided up into three modules, as follows:

    Unit 1 – Credit Control
    • Credit
    • Cutting down on credit
    • Bad debts
    • Sales discounts
    • Is my customer credit worthy?
    • Credit application form
    • Trade references
    • Bankers references
    • Credit checks
    • Credit insurance
    • Credit control routines
    • Terms and conditions of sale
    • Interest
    • Invoices
    • Aged debt analysis and debt turn
    • Debt recovery through the courts
    • The Courts and their powers of collection
    • 3 track system – Full description in unit 2
    • Statutory demands, Insolvency and Bankruptcy
    • Statutory demands
    • Insolvency
    • Winding up petitions
    • Voluntary arrangements
    • Administration orders
    • VAT and Tax relief for Bad debts
    • What VAT relief is available?
    • How to claim relief
    • Tax relief

    Unit 2 – Debt Management Agencies
    • Credit checking agencies
    • An explanation of what credit checking agencies do
    • The information they hold
    • How to use their services.
    • Factoring companies
    • A history of factoring,
    • an explanation of how their products work
    • The services they can offer.
    • Specialist Legal Services
    • What services are on offer
    • How to use their services effectively
    • The Courts
    • How and when it is appropriate to use the courts
    • Advice on applying for legal resolution
    • The 3 track system
    • Small Claims Track
    • Fast Track
    • Multi track
    • Costs verses Settlement – Is it worth it?
    • Debt Collection Agents
    • Bailiffs
    • What are they?
    • What are the costs involved?
    • What are their collection powers?
    • Sheriffs
    • What are they?
    • What are the costs involved?
    • What are their collection powers?
    • Private Debt Collections agents
    • What are they?
    • What are the costs involved?

    Unit 3 – Communication
    • Telephone Communication
    • Telephone skills
    • Handling problems and objections
    • Dealing with difficult customers and controlling anger
    • How to gain commitment to pay
    • Written Communication
    • When to choice written forms of communication
    • Email verses letters – When is each format appropriate?
    • Sample letters
    • Request for payment
    • Demand for payment
    • How to deal with customer responses
    • Common responses and excuses
    • How to reply to customer responses
    • How to gain commitment

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