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Comments about ISO 9000 Quality Systems Course - At the institution - London - Greater London
Duration: 5 daysObjectives: By the conclusion of the specified learning and development activities, delegates will be able to: Demonstrate an understanding of the importance of quality standards; Explain what the International Organization of Standardizations (ISO) represents; Exhibit an understanding of the structure of ISO, as an organisation; Explain ISO code of ethics; Explain the benefits of ISO to organisations; Identify the hallmarks of the ISO as a brand; Explain ISO’s contribution to world trade; Exhibit an understanding of the benefits that ISO represents to developing countries; Recognise ISO standards; Distinguish between ISO 9000 and ISO 1400; Determine the elements that constitute the ISO 9000 family; Explain clients or customers’ quality requirements; Demonstrate an understanding of the general regulatory quality requirements; Exhibit an understanding of how to enhance client and customer satisfaction; Exhibit an understanding of the processes involved in continuous quality improvements; Explain at least five of the eight ISO quality principles; Name the constituents of ISO 9000:2000 series; Demonstrate a significant grasp of the ISO 9000 quality standards, as it pertains to different industry sectors; Explain the background to the international working group agreement – IWA 1:2001 and IWA 1:2005, as it pertains to health service organisations; Explain the ISO/TS 29001:2003 as it pertains to petroleum petrochemical and natural gas industrial sectors; Explain at least 10 ISO 9000 standards, linking them to their specific standards parameter; Determine the relationship between performance management and quality improvement in public sector organisations; Explain how ISO certification might be achieved; Exhibit an understanding of the marketing opportunity that ISO certification represents; Suggest the steps that should be taken in preparation for ISO certification assessment; and Explain the progress that the ISO’s 2005 to 2010 action plan for developing countries has made, suggesting effort towards its enhancement.