ISO 9000 Quality Systems Course

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HRODC Postgraduate Training Institute, A Postgraduate-Only Institution

Comments about ISO 9000 Quality Systems Course - At the institution - London - Greater London

• Course description
  Duration: 5 daysObjectives: By the conclusion of the specified learning and development activities, delegates will be able to:  Demonstrate an understanding of the importance of quality standards;  Explain what the International Organization of Standardizations (ISO) represents;  Exhibit an understanding of the structure of ISO, as an organisation;  Explain ISO code of ethics;  Explain the benefits of ISO to organisations;  Identify the hallmarks of the ISO as a brand;  Explain ISO’s contribution to world trade;  Exhibit an understanding of the benefits that ISO represents to developing countries;  Recognise ISO standards;  Distinguish between ISO 9000 and ISO 1400;  Determine the elements that constitute the ISO 9000 family;  Explain clients or customers’ quality requirements;  Demonstrate an understanding of the general regulatory quality requirements;  Exhibit an understanding of how to enhance client and customer satisfaction;   Exhibit an understanding of the processes involved in continuous quality improvements;  Explain at least five of the eight ISO quality principles;  Name the constituents of ISO 9000:2000 series;  Demonstrate a significant grasp of the ISO 9000 quality standards, as it pertains to different industry sectors;  Explain the background to the international working group agreement – IWA 1:2001 and IWA 1:2005, as it pertains to health service organisations;  Explain the ISO/TS 29001:2003 as it pertains to petroleum petrochemical and natural gas industrial sectors;  Explain at least 10 ISO 9000 standards, linking them to their specific standards parameter;  Determine the relationship between performance management and quality improvement in public sector organisations;  Explain how ISO certification might be achieved;  Exhibit an understanding of the marketing opportunity that ISO certification represents;  Suggest the steps that should be taken in preparation for ISO certification assessment; and  Explain the progress that the ISO’s 2005 to 2010 action plan for developing countries has made, suggesting effort towards its enhancement.

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