ISO 9000 Quality Systems Course - London - Greater London - HRODC Postgraduate Training Institute - I35184

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ISO 9000 Quality Systems Course
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ISO 9000 Quality Systems Course - London - Greater London

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ISO 9000 Quality Systems Course - London - Greater London ISO 9000 Quality Systems Course - London - Greater London
Course Description:
Duration: 5 days
Objectives: By the conclusion of the specified learning and development activities, delegates will be able to:  Demonstrate an understanding of the importance of quality standards;
 Explain what the International Organization of Standardizations (ISO) represents;
 Exhibit an understanding of the structure of ISO, as an organisation;
 Explain ISO code of ethics;
 Explain the benefits of ISO to organisations;
 Identify the hallmarks of the ISO as a brand;
 Explain ISO’s contribution to world trade;
 Exhibit an understanding of the benefits that ISO represents to developing countries;
 Recognise ISO standards;
 Distinguish between ISO 9000 and ISO 1400;
 Determine the elements that constitute the ISO 9000 family;
 Explain clients or customers’ quality requirements;
 Demonstrate an understanding of the general regulatory quality requirements;
 Exhibit an understanding of how to enhance client and customer satisfaction; 
 Exhibit an understanding of the processes involved in continuous quality improvements;
 Explain at least five of the eight ISO quality principles;
 Name the constituents of ISO 9000:2000 series;
 Demonstrate a significant grasp of the ISO 9000 quality standards, as it pertains to different industry sectors;  Explain the background to the international working group agreement – IWA 1:2001 and IWA 1:2005, as it pertains to health service organisations;
 Explain the ISO/TS 29001:2003 as it pertains to petroleum petrochemical and natural gas industrial sectors;
 Explain at least 10 ISO 9000 standards, linking them to their specific standards parameter;
 Determine the relationship between performance management and quality improvement in public sector organisations;
 Explain how ISO certification might be achieved;
 Exhibit an understanding of the marketing opportunity that ISO certification represents;
 Suggest the steps that should be taken in preparation for ISO certification assessment; and
 Explain the progress that the ISO’s 2005 to 2010 action plan for developing countries has made, suggesting effort towards its enhancement.
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