MSc-PGDip-PGCert in Retail Management

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  • Objectives
    Retailing is a highly significant economic activity on both a national and international scale. In the UK alone, retail sales totalled approximately £256 billion in 2006 (British Retail Consortium, 2007). The MSc in Retail Management at the University of Surrey offers current and aspiring managers in retail and related industries a tailored programme of study designed to enhance their understanding of the retail sector and their ability to analyse and solve problems. Retail-specific and general management modules are combined to provide a high quality management education that prepares students to meet the demands of the rapidly changing retail scene. Students will acquire a high level of theoretical and applied knowledge of the management, operations and organisation of the sector.
  • Entry requirements
    Typical entry requirements Applicants should usually hold a bachelors degree (UK Lower Second/2.2 or above, or equivalent qualification) from a recognised British/overseas university. However, every applicant is assessed individually on their own merit. Higher level professional qualifications may also be accepted. Relevant work experience could be an additional benefit where applicants have not reached the standard entry requirements, although it is not an admissions requirement for this particular degree programme. Candidates for whom English is not their first language will normally be required to have taken an English language test and achieved a score of either: TOEFL - 550 or above/213 or above in the computer-based test or 79-80 points for the Internet-based test; IELTS - 6.0 or above; or Cambridge Advanced Certificate in English - Grade C or above. This test must have been taken within two years prior to the start of the programme you are applying for. The School also assists students whose first language is not English through close cooperation with the University's Language Centre.
  • Academic Title
    MSc/PGDip/PGCert in Retail Management
  • Course description
    MSc/PGDip/PGCert in Retail Management Module overview

    This programme consists of six compulsory modules, two from a range of six elective modules, and a dissertation.

    Compulsory Modules

    Financial Management
    This module encourages the ability to think across management disciplines and appreciate the significance of fiscal implications of decisions.

    Organisational Behaviour
    This module integrates the study of forms, structures and processes of organisations with the human aspects of psychology at work and provides a set of analytical processes for understanding behaviour at work and managerial processes.

    Research Methods
    This module introduces the process of research project formulation and the key elements of research design for students' research study and dissertation.

    Retail Development
    This module gives a detailed understanding of the importance of retail location management and of the internationalisation of the retail industry. It enables a critical assessment of the application of existing management frameworks and the development of an understanding of key issues including site selection and store network management.

    Retail Services Marketing
    This module provides an introduction to retail marketing. It develops an understanding of the role of marketing as a business philosophy, viewing marketing as a systematic thought process - a set of techniques underlying the planning and execution of marketing strategy and tactics.

    Supply Chain Management
    This module enables students to evaluate the role and nature of logistic and buying strategies in meeting the objectives of retail organisations, and to become familiar with the specific management application utilised in meeting product and service criteria set by the retail mix.

    Elective Modules

    Asset Property Management
    This module introduces some of the key property-related issues when managing existing operations.

    Consumer Behaviour
    This module develops an understanding of the many variables that, through complex interaction, determine consumer choice behaviour. Theories from psychology and sociology are explored so that the student can identify consumer applications in services such as retailing, tourism and hospitality management.

    Project Management
    This module develops a practical understanding of and ability to plan and manage a small- to medium-sized project to its successful conclusion.

    Service Quality and Customer Satisfaction

    This module enhances the understanding of service quality and customer satisfaction and their measurement. It reviews the theory of service quality/customer satisfaction, and demonstrates applications of the scale measurement regarding the measurement of these concepts.

    Strategic Information Management
    This module aims to provide students with a management perspective of information systems and E-business. The module takes an organisational as opposed to a technological approach, focusing upon the interdependence between the demands of the enterprise and IT.

    This module will appeal to students considering careers in business consultancy or key managerial roles within a broad spectrum of industries. It provides a holistic understanding of the most relevant theoretical approaches to strategy formulation, implementation and control.
    Programme length
    12 months full-time, up to 72 months part-time

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