Home > Courses > Customer Service > Bromley > Advanced Apprenticeship in Customer Service Course - Bromley - Greater London

Advanced Apprenticeship in Customer Service Course

Speak without obligation to Bromley College of Further & Higher Education

To contact you must accept the privacy policy

Comments about Advanced Apprenticeship in Customer Service Course - At the institution - Bromley - Greater London

  • Entry requirements
    Entry requirements Learners wishing to start a customer service advanced apprenticeship must be employed in a supervisory customer service role and be able to attend college one day a week.
  • Academic Title
    Advanced Apprenticeship in Customer Service
  • Course description
    General information

    The customer service advanced apprenticeship is available for learners aged from 16-65 who are employed in a supervisory customer service environment for a minimum of 16 hours a week. College attendance is on a day-release basis and assessment will take place in the workplace. Learners are required to build a portfolio of evidence to demonstrate their skills, understanding and knowledge of the subject. Training is provided through workshop sessions, tutorials and classroom teaching.

    Course content


    In-house training will take place one day a week and regular assessments and reviews will occur in the workplace. Learners will work towards an NVQ level 3 in Customer Service, a technical certificate in Customer Service, (a combination of practical and theory work), and level 2 key skills in Application of Number and Communication.


Other programs related to Customer Service

This site uses cookies. If you continue navigating, the use of cookies is deemed to be accepted. See more  |   X