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Advanced Apprenticeship in Customer Service Course - At the institution - Bromley - Greater London
Entry requirements Learners wishing to start a customer service advanced apprenticeship must be employed in a supervisory customer service role and be able to attend college one day a week.
Advanced Apprenticeship in Customer Service
The customer service advanced apprenticeship is available for learners aged from 16-65 who are employed in a supervisory customer service environment for a minimum of 16 hours a week. College attendance is on a day-release basis and assessment will take place in the workplace. Learners are required to build a portfolio of evidence to demonstrate their skills, understanding and knowledge of the subject. Training is provided through workshop sessions, tutorials and classroom teaching.
In-house training will take place one day a week and regular assessments and reviews will occur in the workplace. Learners will work towards an NVQ level 3 in Customer Service, a technical certificate in Customer Service, (a combination of practical and theory work), and level 2 key skills in Application of Number and Communication.