Speak without obligation to
Bromley College of Further & Higher Education
Your request has been sent correctly
Would you like to receive information about these related courses?
Just one more thing ...
Some institutions ask us for this data. Please, fill them in
Comments about Apprenticeship in Customer Service Course - At the institution - Bromley - Greater London
Entry requirements Learners wishing to start a customer service apprenticeship must be employed in a customer service environment and be able to attend college one day a week.
The customer service apprenticeship is available for learners aged from 16-65 who are employed in a customer service environment for a minimum or 16 hours a week. College attendance is on a day-release basis and assessment will take place in the workplace. Learners are required to build a portfolio of evidence to demonstrate their skills, understanding and knowledge of the subject. Training is provided through workshop sessions, tutorials and classroom teaching.
In-house training will take place one day a week and regular assessments and reviews will occur in the workplace. Learners will work towards an NVQ level 2 in Customer Service, a technical certificate in Customer Service, (a combination of practical and theory work), and level 1 key skills in Application of Number and Communication.