Apprenticeship in Customer Service Course

Comments about Apprenticeship in Customer Service Course - At the institution - Bromley - Greater London

• Entry requirements
  Entry requirements Learners wishing to start a customer service apprenticeship must be employed in a customer service environment and be able to attend college one day a week.
• Course description
  General information
  
  The customer service apprenticeship is available for learners aged from 16-65 who are employed in a customer service environment for a minimum or 16 hours a week. College attendance is on a day-release basis and assessment will take place in the workplace. Learners are required to build a portfolio of evidence to demonstrate their skills, understanding and knowledge of the subject. Training is provided through workshop sessions, tutorials and classroom teaching.
  
  Course content
  
  In-house training will take place one day a week and regular assessments and reviews will occur in the workplace. Learners will work towards an NVQ level 2 in Customer Service, a technical certificate in Customer Service, (a combination of practical and theory work), and level 1 key skills in Application of Number and Communication.