Diploma - Postgraduate in Client or Customer Care By the conclusion of the specific learning & development activities, delegates will be able to:
1. Demonstrate an understanding of value of front-line staff to organisational effectiveness;
Duration:5 DaysCourse Contents, Concepts and IssuesPart 1: Contribution of Good Customer Service to Organisation’s Mission and Vision Establishing Good Strategy Policy Benchmarking and Good Practice in Customer Care; Balanced Scorecard; Internal...
Category: Customer Service
Study mode: Online
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