Category:Customer Service
Study mode:Online
Duration:5 DaysCourse Contents, Concepts and IssuesPart 1: Contribution of Good Customer Service to Organisation’s Mission and Vision Establishing Good Strategy Policy Benchmarking and Good Practice in Customer Care; Balanced Scorecard; Internal...
Category:Customer Service
Study mode:At the institution
Diploma - Postgraduate in Client or Customer Care By the conclusion of the specific learning & development activities, delegates will be able to:
1. Demonstrate an understanding of value of front-line staff to organisational effectiveness;
2. Exhibit...
Category:Customer Service
Study mode:Distance
Retail Management Course - Certificate | Diploma | Advanced Diploma There are certain skills you need to manage a retail outlet. Our Retail Management course is designed in conjunction with major retailer’s and helps you learn the skills you need quickly and conveniently....
Category:Customer Service
Study mode:At the institution
Duration of course: One year Course days are Monday to Friday 9.30 – 3.30 What does it include? - Preparing good customer service - Impression and image - Delivery customer service - Handling customer service problems - Developing and improving customer services...
Category:Customer Service
Study mode:Distance
At the end of this course successful learners will receive a Level 2 NCFE Award certificate of achievement. That means that it is independently accredited at a level of learning equivalent to level 2 on the National Qualifications Framework (NQF) for England,...
Category:Customer Service
Study mode:At the institution
General information The customer service apprenticeship is available for learners aged from 16-65 who are employed in a customer service environment for a minimum or 16 hours a week. College attendance is on a day-release basis and assessment will take place...
Category:Customer Service
Study mode:At the institution
Advanced Apprenticeship in Customer Service General information The customer service advanced apprenticeship is available for learners aged from 16-65 who are employed in a supervisory customer service environment for a minimum of 16 hours a week. College attendance...
Category:Customer Service
Study mode:At the institution
MSc Strategic Customer and Service Management This innovative course has been developed to address the worldwide growth in service industries and the need for managerial level skills in services marketing and managing the customer supplier relationship. The scale...
Category:Customer Service
Study mode:At the institution
MSc This course is a conversion course, it is ideal for graduates who would like to change subjects or career direction.
Retailing is one of the largest sectors in the world economy. In some
countries it is well established with large multinational companies...
