Category:Customer Service
Study mode:At the institution
Diploma - Postgraduate in Client or Customer Care By the conclusion of the specific learning & development activities, delegates will be able to:
1. Demonstrate an understanding of value of front-line staff to organisational effectiveness;
2. Exhibit...
Category:Customer Service
Study mode:At the institution
Duration of course: One year Course days are Monday to Friday 9.30 – 3.30 What does it include? - Preparing good customer service - Impression and image - Delivery customer service - Handling customer service problems - Developing and improving customer services...
Category:Customer Service
Study mode:At the institution
General information The customer service apprenticeship is available for learners aged from 16-65 who are employed in a customer service environment for a minimum or 16 hours a week. College attendance is on a day-release basis and assessment will take place...
Category:Customer Service
Study mode:At the institution
Advanced Apprenticeship in Customer Service General information The customer service advanced apprenticeship is available for learners aged from 16-65 who are employed in a supervisory customer service environment for a minimum of 16 hours a week. College attendance...
Category:Customer Service
Study mode:At the institution
MSc Strategic Customer and Service Management This innovative course has been developed to address the worldwide growth in service industries and the need for managerial level skills in services marketing and managing the customer supplier relationship. The scale...
Category:Customer Service
Study mode:At the institution
MSc This course is a conversion course, it is ideal for graduates who would like to change subjects or career direction.
Retailing is one of the largest sectors in the world economy. In some
countries it is well established with large multinational companies...
